FAQ
Direct answers about plans, pricing, the training catalog, the SafeInstinct Agent, and privacy. Every answer stands on its own, so you can jump straight to the one you need.
SafeInstinct is a cybersecurity and privacy awareness training platform for organizations. It provides a catalog of 21 short online trainings, assigns them to employees, tracks completion and quiz scores, and gives administrators reporting for compliance evidence.
SafeInstinct is delivered as a web application. Employees take trainings in a browser; there is nothing to install for the Standard plan.
SafeInstinct is built for small and mid-sized organizations that need employee security awareness training without a dedicated security team to run it. Self-serve signup covers teams from 1 to 199 users, and the Enterprise plan covers 200 or more.
The people who typically administer SafeInstinct are IT managers, operations leads, office managers, and business owners — not full-time security staff.
SafeInstinct addresses the gap between knowing about security requirements and acting on them. Most breaches begin with an ordinary employee action — clicking a phishing link, reusing a password, approving a fraudulent payment request — so SafeInstinct trains those specific decision points rather than teaching abstract security theory.
SafeInstinct also produces the completion records and audit trail that customers, insurers, and auditors ask for as evidence that training took place.
SafeInstinct trainings and the SafeInstinct platform interface are currently available in English only. There is no built-in translation or language-selection feature, and trainings are not currently dubbed or subtitled in other languages.
Organizations that need training in additional languages should contact SafeInstinct through safeinstinct.com/contact to discuss availability before purchasing.
SafeInstinct offers three separate ways to evaluate the product, and they are not the same thing:
In short: the demo is for looking around with sample data, the free plan is for one real person permanently, and the free trial is for piloting with a real team for 14 days.
The SafeInstinct free plan includes the three Foundations trainings — Security Awareness Fundamentals, Understanding Cyber Threats, and Security Awareness for Managers — assigned and ready as soon as the account is activated. It also includes quizzes, scoring, and personal training history.
The SafeInstinct free plan covers one person, requires no credit card, and does not expire. Training a team, adding the agent, or building custom trainings requires a paid plan.
The SafeInstinct free trial runs for 14 days and does not require a credit card. It is requested through the form at safeinstinct.com/free-trial, and the SafeInstinct team replies within one business day to set the workspace up with your real employees.
Nothing is charged when the trial ends. An account that does not convert simply stops being accessible; subscribing is an explicit action.
Requesting a SafeInstinct demo sends a sign-in link to the email address entered at safeinstinct.com/demo. Opening that link loads a demo workspace containing sample employees, assigned trainings, and completion history, viewed through the same dashboard paying customers use.
The SafeInstinct demo requires no password and no payment details. The link can be reused for 14 days to return to the same workspace.
SafeInstinct offers four plans:
SafeInstinct is priced per user per month and billed annually. Standard Training starts at $2.40 per user per month and falls to $1.45 at higher volumes. Adaptive Risk-Based Training starts at $3.50 per user per month and falls to $2.20.
All trainings are included in the price. SafeInstinct does not charge separately for individual modules, and new modules are added at no extra cost. Current rates are shown on the pricing calculator at safeinstinct.com/pricing.
SafeInstinct prices in brackets that begin at 1, 10, 25, 50, and 100 users. Every seat is billed at the rate of the highest bracket the team qualifies for — the rate is not applied in mixed tiers.
For example, a 30-user organization pays the 25-user bracket rate on all 30 seats, not the 1-user rate on the first 24 and a lower rate on the rest.
SafeInstinct rates are quoted per user per month and charged annually. Self-serve payment is handled through Stripe checkout, and the account unlocks automatically once the payment succeeds.
Adding seats mid-term may create additional charges under the account's billing model. Reducing seats generally applies going forward and does not create an automatic credit. Fees already paid are non-refundable except where the law requires otherwise.
SafeInstinct self-serve signup covers up to 199 users. Organizations with 200 or more users are served by the SafeInstinct Enterprise plan, which is arranged by contacting the SafeInstinct team rather than through online checkout.
Enterprise is also the right plan for any organization that needs SSO or automated user provisioning, regardless of size.
Yes. A SafeInstinct free-plan account upgrades from the Billing page inside the application: choose the number of seats and the plan, then complete Stripe checkout. The account converts to the paid plan automatically once payment goes through.
Training history from the free account is preserved through the upgrade.
SafeInstinct includes 21 core trainings organized into 7 categories: Foundations, Threats & Attacks, Identity & Access, Data & Privacy, Devices & Networks, Emerging Risks, and Workplace & Process.
Topics include phishing and email threats, ransomware and malware, business email compromise, social engineering, passwords and password managers, multi-factor authentication, least privilege, GDPR, CCPA, data classification, device and mobile security, remote and travel security, safe browsing, deepfakes and synthetic media, responsible AI use, IoT security, incident reporting, and physical security.
Most SafeInstinct trainings take 15 minutes. The longer compliance modules run to 30 minutes for GDPR Essentials, 25 minutes for CCPA Essentials, and 20 minutes for Data Handling & Classification.
SafeInstinct trainings are designed to be completed in a single sitting rather than as multi-hour annual courses.
Yes. SafeInstinct trainings include quizzes, and administrators set the passing score when assigning a training. Scores, completion status, and attempt history are recorded per employee and available in reporting.
Administrators also set a due date and a repeat frequency for each assignment, so recurring annual or quarterly training happens without being re-created by hand.
No. New SafeInstinct training modules are added to the catalog at no extra cost and become available to existing customers on their current plan. SafeInstinct does not sell modules individually or as add-ons.
Yes. The Adaptive Risk-Based Training plan includes up to 10 custom trainings generated from a written prompt describing the policy, tool, or scenario the training should cover. Custom trainings are private to the organization that requested them.
Custom trainings are not available on the SafeInstinct free plan or the Standard Training plan.
SafeInstinct Adaptive Risk-Based Training personalizes each employee's training path based on the software they actually use, instead of assigning the same modules to everyone. A lightweight agent reports which applications and browser extensions are present on the employee's device, and SafeInstinct uses those signals to prioritize the relevant trainings.
The training path re-adapts as new signals arrive, so an employee who installs a new tool or extension can receive training that reflects that change.
The SafeInstinct Agent reports an inventory, not activity. Specifically it collects:
The SafeInstinct Agent does not record keystrokes, capture screenshots, read file contents, monitor messages, or log the web pages an employee visits. It reports what software is present, not what the employee does with it.
The SafeInstinct Agent is available for macOS and Windows. Both versions are downloaded from within the SafeInstinct application by an account administrator.
The SafeInstinct Agent is only used by the Adaptive Risk-Based Training and Enterprise plans. The free plan and Standard Training plan do not use an agent, and nothing needs to be installed on employee devices to use them.
No. The SafeInstinct Agent is optional and only relevant to Adaptive Risk-Based Training. Every SafeInstinct training can be assigned, taken, and reported on without it; the agent only adds the signals used to personalize training paths.
An Adaptive account without the agent installed still works as a full training platform, but assignments will not be tailored to real device signals.
A SafeInstinct account can be created and have training assigned on the same day. There is no deployment project and no professional-services engagement for self-serve plans: sign up, invite employees by email, and assign a training to everyone or to a specific team.
The SafeInstinct Enterprise plan includes guided onboarding, where a SafeInstinct implementation specialist configures SSO and provisioning with the customer's IT team.
SafeInstinct has two customer-facing account roles. Owners administer the company: they manage teams, invite users, assign trainings, and see reporting and billing. Employees take the trainings assigned to them and see their own history.
SafeInstinct staff administrators exist separately for platform support and are not part of a customer's seat count.
One SafeInstinct seat covers one person who can be assigned training. A seat is consumed by an active user or by a pending invitation, and the account shows used, invited, and available seats.
Adding users beyond the purchased seat count requires increasing seats, which may create an additional charge under the account's billing model.
SafeInstinct trainings are assigned by an owner to the whole company, to a specific team, or to an individual employee. Each assignment carries a passing score, a due date, and a repeat frequency for recurring training.
SafeInstinct emails employees when training is assigned and sends reminders as a due date approaches. Employees can also be organized into teams so that invitations, assignments, and reporting stay separated by department.
SafeInstinct reports completion rates, quiz scores, in-progress and overdue trainings, and per-employee history, and reports can be exported. An audit log records account activity for compliance evidence.
Reporting is available to owners on every paid SafeInstinct plan, including Standard Training.
Yes, on the SafeInstinct Enterprise plan. SafeInstinct Enterprise supports single sign-on over SAML and OIDC, plus automated SCIM provisioning so employees are created, updated, and deactivated from the customer's identity provider.
With SCIM provisioning, offboarding in the identity provider revokes SafeInstinct access automatically, and directory groups can drive training assignments. SSO and SCIM are not available on the free, Standard, or Adaptive plans.
Yes. SafeInstinct phishing simulation is a managed program rather than a console the customer operates: the SafeInstinct team designs and schedules the campaigns and reports the results, with quarterly reporting that includes department trends and risk scores.
SafeInstinct phishing simulations never collect real credentials. Employees who fail a simulation are assigned follow-up training automatically, without being singled out publicly.
SafeInstinct Enterprise onboarding assigns a dedicated implementation specialist rather than a support queue. That specialist configures SSO and provisioning with the customer's IT team, handles user and organizational-structure migration, and runs a phased rollout with a named point of contact.
SafeInstinct Enterprise also includes volume pricing and priority support.
Yes. SafeInstinct has a partner program for managed service providers and resellers, who manage multiple client accounts under one login with client accounts kept separate for invitations, assignments, and reporting. Details are at safeinstinct.com/partners.
SafeInstinct collects contact data (name, email, company, job-related details), account data (username, encrypted password data, role, company membership), training data (assignments, progress, completion status, assessment scores, due dates), and technical data (IP address, browser type, device information, and basic log data).
SafeInstinct does not sell personal information. Data is shared only with service providers that operate the platform, with the customer's own designated administrators, with legal authorities where required by law, and with a successor in a merger or acquisition subject to lawful safeguards. The full policy is at safeinstinct.com/privacy-policy.
Yes, for the awareness-training and record-keeping part of it. SafeInstinct includes dedicated GDPR Essentials (30 minutes) and CCPA Essentials (25 minutes) trainings plus a Data Handling & Classification module, and it records completion evidence that can be exported for auditors.
SafeInstinct provides training and training records, not a legal compliance certification. Completing SafeInstinct training does not by itself make an organization GDPR- or CCPA-compliant.
Fees paid to SafeInstinct are non-refundable except where required by law. Because of that, SafeInstinct offers the 14-day demo workspace, the permanently free plan, and the 14-day free trial so an organization can evaluate the product before paying.
Full commercial terms are at safeinstinct.com/terms-of-sales.
A SafeInstinct subscription is cancelled by turning off auto-renewal from the Billing page in the application. The account keeps full access until the end of the paid term and then becomes read-only rather than being deleted immediately.
Auto-renewal can be turned back on from the same billing portal.
SafeInstinct is reached through the contact form at safeinstinct.com/contact, which routes questions by topic: sales and pricing, enterprise SSO and provisioning, partners and MSPs, product support, and billing. SafeInstinct replies within one business day.
Last updated 2026-07-31. Still stuck? Contact SafeInstinct and we reply within one business day.
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